Shipping & returns
Last updated October 1, 2026
This page explains merchandise shipping and returns, along with how cancellation works for our membership program. For additional purchase and participation terms, see our Terms page. Contact info@tracyskenpolegacy.com if you need assistance.
Free shipping within the United States
We currently ship merchandise to US addresses only. Standard shipping is included in the listed merchandise price; there is no additional standard shipping charge at checkout. Applicable taxes, if any, are shown before you complete your purchase.
Production and delivery
Our merchandise is made to order and fulfilled through Printful. Production takes place before the order is shipped. Production and delivery estimates are shown with the order information where available; contact us if you need a current estimate before purchasing.
Delivery timing can vary by item, destination, carrier, and production demand. Tracking information will be provided when available. Items may arrive in separate packages. If shipment is delayed beyond the stated shipping time, we will notify you and provide the choice to accept the delay or cancel the unshipped order for a refund as required by law.
Returns for a change of mind
Because merchandise is made to order, we do not generally accept returns or exchanges for a change of mind, choosing the wrong size or color, or ordering the wrong item. Please review the available size information before purchasing. This restriction does not affect rights or remedies required by law or our responsibility for an incorrect or defective item.
Damaged defective or incorrect items
If an item arrives damaged, is misprinted or defective, or is different from what you ordered, email info@tracyskenpolegacy.com promptly and within 30 days after delivery. Include your order number, a description of the problem, and clear photos of the item and any relevant packaging.
We will review the issue with our fulfillment provider and arrange an appropriate replacement or refund for a confirmed fulfillment or quality problem. There is no additional charge for an approved replacement for such a problem. Do not send an item back unless we provide return instructions. Reporting deadlines do not limit rights that applicable law protects.
Missing or delayed packages
Check your tracking information and shipping address, then contact us if your order appears lost or has not arrived. Report a suspected lost shipment promptly and within 30 days after its estimated delivery date so we can investigate with the fulfillment provider and carrier. If tracking says delivered but you cannot locate the package, let us know the circumstances so we can help review the issue. Any remedy will depend on the facts and applicable law.
Membership access and cancellation
Memberships are digital services and do not involve a physical shipment. Access is provided through your member account, subject to the membership offer and applicable participation requirements.
Discover the Art renews monthly or yearly according to the plan selected at checkout. Cancel future renewal through your account’s subscription controls before the next renewal charge. Access continues through your paid period. Membership charges are generally nonrefundable once that period begins, except where law requires a remedy or a verified billing error needs correction. See our Terms for more information.